Data Protection

hm505 Privacy Policy

This page explains how your personal data is collected, used, stored, and protected.

SSL Encryption
Privacy Protection
Player Data Protection
Last updated: 30 October 2026

Introduction — Purpose of This Policy

hm505 is a trusted and responsible digital casino platform for players in Myanmar. Protecting your personal data is a core part of our service. This policy applies to every player using the hm505 platform and clearly explains what data we collect, why we collect it, how we use it, and what rights you have.

If you have any questions after reading this policy, you can contact us at [email protected]. By continuing to use the platform, you are considered to have agreed to the terms of this privacy policy.

Types of Personal Data We Collect

When you open an account and use services on hm505, we may collect the following types of personal data—

1.1 Information You Provide Directly

  • Name, date of birth, and gender
  • Email address and contact number
  • Username and password used to log in to your account
  • Payment and banking details (KBZPay, Wave Money, AYA Pay, bank transfer)
  • National ID or other identity documents required for KYC verification

1.2 Technical Data Collected Automatically

  • IP address, browser type, and version
  • Device information for your computer or mobile phone
  • Access date, time, and duration
  • Data from cookies and similar tracking technologies
  • Navigation patterns within the website

1.3 Gaming Activity Records

  • Game history (games played, play time, results)
  • Full deposit and withdrawal transaction history
  • Bonus handling records
  • Customer Service and Communication History

Purposes of Data Use

hm505 uses the personal information it collects only for the following purposes—

Account Management

Used for opening your account, verification, and access security.

Financial Transactions

Used for deposits, withdrawals, bonus processing, and payment record verification.

Security and Fraud Prevention

Used to detect and prevent unauthorised account access, financial fraud, and hacking attempts.

Customer Service

Used to provide customer support via Live Chat and email, including reviewing player history and resolving issues.

Service Improvement

Used to improve platform features and to understand players' game preferences and engagement.

Legal and Regulatory Compliance

Used for KYC (Know Your Customer) checks, AML (Anti-Money Laundering), and responsible gambling protection purposes.

Cookies and Tracking Technologies

The hm505 platform uses cookies to improve your browsing experience and to keep the platform secure. A cookie is a small text file stored in your browser. The types of cookies we use are—

Essential Cookies

These cookies are essential for the platform to function correctly. They include login credentials and security checks. If these cookies are blocked, the platform will not work normally.

Functional Cookies

These remember your language preference, game preferences, and similar settings, giving you a faster and smoother experience when you return.

Analytics Cookies

These collect statistical information about how players use the platform. This data is used only for platform improvement and is compiled in a form that cannot identify individuals.

You can block cookies through your browser settings, but please note that some features of the platform may not be fully available as a result.

Personal Data Sharing and Third-Party Transfers

hm505 does not sell your personal information to third-party companies or individuals. However, data sharing may occur in the following limited specific cases—

Payment Processing Companies

When processing deposits and withdrawals through KBZPay, Wave Money, and AYA Pay transfer services, a limited amount of data may be shared for financial verification purposes.

Technical Service Providers

Data may be shared with service providers that support the platform's technical operations (e.g. cloud hosting, fraud detection), and only under a data protection agreement.

Legal Requests

Data sharing may occur in response to requests from legally authorised agencies and courts.

Data Protection When Transferring to Third Parties

In every case where data is shared, it will only be transferred after a Data Processing Agreement has been signed. Third-party service providers are contractually bound not to use the data collected by hm505 beyond the purpose of the service.

Data Retention Period and Security

hm505 retains your personal information for as long as the service is active and for any period required by law. After an account is closed, financial records may continue to be held for a specific period in line with legal requirements. Once that period ends, the data will be securely deleted.

Security Technologies Used

  • SSL/TLS Encryption (Secure Socket Layer) — all data transmission and reception is encrypted
  • Database Encryption — stored data is kept in encrypted form
  • Two-Factor Authentication (2FA) availability — account access protection
  • Firewall and Intrusion Detection System — monitoring and protection against external intrusion attempts
  • Access restriction — only staff who need personal data to perform their duties can access it
  • Regular security checks — the platform is audited on a regular basis

We also encourage you to choose a strong password on your end, never share it with anyone, and report any suspicious activity immediately to [email protected].

Players' Data Rights

Every player on the hm505 platform has the following rights regarding their personal information—

Right to Access

You can request to view the personal information we hold about you.

Right to Correct

You can contact hm505 customer support to request corrections to any inaccurate personal information.

Right to Delete

You can request deletion of data that no longer needs to be retained under legal requirements.

Right to Restrict

You can request that your data be restricted to specific purposes only.

Right to Portability

You can request your personal data in a portable format.

Right to Object

You can raise an objection if personal data processing does not meet the specified requirements.

To exercise any of these rights, send an email to [email protected]. We are available 24/7 via Live Chat and email.

Protection of Minors

The hm505 platform is a service for players aged 21+ only. We do not intend to collect personal information from anyone under 21. KYC checks are carried out during account registration to verify that players are 21 or older.

If we discover that personal data from someone under 21 has been collected, we will delete that data immediately and close any related gaming records. Parents or guardians who believe inappropriate data may have been submitted should contact us right away at [email protected].

Policy Updates and Changes

hm505 may update this privacy policy in line with changes to our operations. When a policy change occurs—

  • The "Last updated" date at the top of this page will be revised
  • For significant changes, a notice will be sent to your account email
  • Continuing to use the platform after any changes means you accept the updated policy

If you have any questions about the privacy policy, contact us at [email protected]. Our customer support team is available 24/7 in Burmese via Live Chat and email.

Personal Data Protection Contact

Privacy-related inquiries

To request access to, correction of, or deletion of your personal data, please contact hm505 customer support.

[email protected]

24/7 Live Chat and email support — in Burmese

Log in to hm505

Frequently Asked Questions about Privacy Protection at hm505

No. hm505 does not sell players' personal data to any third party. Data sharing only occurs with payment processors, as required by law, or with technical service providers.

Your data is stored for as long as the service is active and for any period required by law. After your account is closed and legal requirements are met, your personal data will be securely deleted.

Send a data access request email to [email protected] or contact us via 24/7 Live Chat. Our data protection team will handle it right away.

Payment data is protected with SSL/TLS encryption and database encryption. When you pay via KBZPay, Wave Money, AYA Pay, or bank transfer, data passes only through secure connections with those service providers.

You can block analytics cookies, but if you block essential cookies, login verification and some account functions may stop working properly. We recommend checking your browser cookie settings in that case.

You can request deletion of data that does not need to be kept by law. However, please note that financial records and AML-related data must be retained for a specific period as required by law.

For significant policy changes, we will notify you by email to your account address and update the "Last updated" date at the top of this page. You can check back on this page from time to time.